Frequently Asked Questions

Placing an order is simple! Browse our products, select the items you want, and add them to your cart. Once ready, proceed to checkout, enter your shipping details, choose your payment method, and complete the purchase. You'll receive an order confirmation email immediately.

We accept various secure payment methods including:

• Bank transfers (EFT)
• Credit and debit cards
• Mobile payments
• Cash on delivery (selected areas)

All payments are processed securely through our encrypted payment gateway.

Order modifications or cancellations are possible if your order hasn't been processed yet (usually within 1-2 hours of placing). Contact us immediately at info@topcellnamibia.com or call +264 81 312 2235. Once an order is shipped, modifications aren't possible, but returns are accepted within 7 days of delivery.

As per Namibian tax regulations, all prices displayed on our website include VAT (Value Added Tax) unless specifically stated otherwise. This means the price you see is the final price you pay - no hidden taxes or surprises at checkout. We believe in transparent pricing for our customers.

Delivery times vary by location:

• Windhoek: 1-2 working days
• Major towns (Swakopmund, Walvis Bay, Oshakati): 2-3 working days
• Other areas: 3-5 working days

Orders are processed within 1-2 working days after payment confirmation. Delivery times may be affected by public holidays or extreme weather conditions.

Yes! We deliver to all regions of Namibia. Our courier network covers urban areas, towns, and rural locations. Delivery charges are automatically calculated at checkout based on your location, order size, and weight. Remote areas may have extended delivery times.

Shipping costs are calculated based on:

• Delivery location (distance from Windhoek)
• Package weight and dimensions
• Delivery speed (standard or express)
• Order value (free shipping may apply for orders over certain amounts)

The exact shipping cost will be displayed at checkout before you complete your purchase.

Yes! Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this number to track your package through our courier partner's website. You can also contact us at any time for updates on your order status.

We accept returns within 7 days of delivery under the following conditions:

• Product must be unused and in original condition
• Original packaging and accessories must be included
• Proof of purchase (receipt or order confirmation) required
• Product must not show signs of damage or wear

Some items like earphones, screen protectors, and hygiene-related accessories are non-returnable for health and safety reasons.

To return a product:

1. Email us at info@topcellnamibia.com within 7 days
2. Include your order number and reason for return
3. We'll provide return instructions and address
4. Package the item securely with all original contents
5. Send via courier (return shipping costs apply)
6. We'll inspect and process your refund within 3-5 business days

Return shipping costs depend on the reason for return:

• Customer's change of mind: Customer pays return shipping
• Wrong item delivered: We cover return shipping
• Defective/damaged product: We cover return shipping
• Product not as described: We cover return shipping

Refund processing times:

• Inspection: 1-2 business days after we receive the returned item
• Bank transfer: 3-5 business days after approval
• Card refunds: 5-10 business days (depends on your bank)
• Mobile payments: 1-3 business days

You'll receive email confirmation once your refund is processed.

Yes! All products sold by TopCell are 100% genuine and sourced directly from authorized distributors and manufacturers. We guarantee authenticity and provide warranty coverage for all our products. Beware of counterfeit products from unauthorized sellers.

Warranty coverage varies by product:

• Mobile phones: 12-24 months manufacturer warranty
• Accessories: 6-12 months warranty
• Tablets & laptops: 12-24 months manufacturer warranty
• Chargers & cables: 6 months warranty

Warranty covers manufacturing defects but not physical damage, water damage, or misuse.

Absolutely! Our technical support team can help with:

• Device setup and configuration
• Troubleshooting common issues
• Software installation guidance
• Compatibility questions
• Warranty claims

Contact us via email, phone, or visit our channel partners for in-person support.

Yes! We offer competitive wholesale pricing for:

• Registered businesses
• Bulk orders (minimum quantities apply)
• Resellers and retailers
• Corporate purchases

Contact us at info@topcellnamibia.com with your business details for wholesale pricing information.

You can shop as a guest, but creating an account offers benefits:

• Faster checkout process
• Order history tracking
• Saved shipping addresses
• Wishlist functionality
• Exclusive member offers

Creating an account is free and takes less than a minute.

Our main store is located at:

TopCell Independence
Shop 3 Continental Building
Independence Avenue
Windhoek, Namibia

We also have channel partners in Gobabis, Maerua Mall, Keetmanshoop, Otjiwarongo, and Outapi. Visit our contact page for all locations and contact details.

We're open 7 days a week:

• Monday - Friday: 08:00 - 18:00
• Saturday: 08:00 - 16:00
• Sunday: 08:00 - 14:00

Hours may vary for channel partners. For urgent inquiries outside business hours, email us at info@topcellnamibia.com.